Return and Exchange Policy




Items must be returned within 28 days of delivery.

Items must be unused.

Items must have all Miss Lulu tags attached.

Items must be returned at the customer’s expense.

You must obtain proof of postage just in case your order gets lost on its way back to our warehouse. Failure to do so may result in us not being able to process your return.

We reserve the right not to refund you if you return items to us outside the terms on our returns policy.


--How Do I Return an Item?

Please follow the steps below for a quick and easy return.

Please fill out a note with the reason for your return and your order number (found on your invoice).

Enclose your note with the item and package the item securely. Please use original postage packaging where possible, and please make sure the item is in its original packaging also.

Take your parcel to any Post Office counter and obtain a proof of postage receipt.



Miss Lulu Bags

Unit 6
East Moors Business Park
East Moors Road, Cardiff
CF24 5JX




Items will be refunded once we have received them back in our warehouse and they have been inspected.  The goods are your responsibility until they reach our warehouse, so please make sure it is packaged suitably so that it does not get damaged in transit.

In the unlikely the event that an item is returned to us in an unsuitable condition we may send it back to you and refuse to refund.

Items will be refunded at the price you purchased them at, this includes sale items.

If you require a refund but cannot return the item to us for any reason, then a refund will be at our discretion.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK to show back in your account.


--Can I Exchange an Item?

UK customers can exchange an item for a different colour of the same item.

If you would like to exchange for a different item this must be the same purchase price as the item that is being returned. If the item is a different price you will need to return the unwanted item for a refund and place a new order.

If the item you want to exchange for is unavailable a refund will be issued instead.

Any unwanted items can be returned to us in line with our return policy.

Exchanges will be sent to the default address on your account; we are unable to send exchanges to an address that is not the default address.

To check an update your default address goes to 'My Account' and Modify Your Address Book Entries'.




We are unfortunately unable to offer exchanges, all items will be refunded.

If you need a different colour you will need to place a new order.

We ask that you obtain a proof of postage receipt so that if your parcel goes missing and does not reach our warehouse, you’ll have proof that you sent it.

It can take up to 21 working days for your parcel to reach us at our warehouse in the UK. Once it has been received we will issue your refund and you will receive an email to let you know once this has been done. It can take up to 10 days for funds to show back into your account.


--Have You Received My Return?

Please allow up to 10 working days for your parcel to be received.

An email will be sent to you once your return has been processed.

If you haven't heard anything from us after the 10 working days, please contact us at with your order number and details of your return.




All Sales Are Final.


If upon delivery there is any missing or in incorrectly packaged items in your shipment, you must notify us within 48 hours of signing for your order.

If you wish to return damaged items please notify us within 30 days of receiving the goods. We will issue a returns form that must be completed and returned with the damaged items and a copy of invoice(s) which the items have ordered from within the last 30 days

The cost of return shipping plus all applicable charges will be the customer's responsibility.


All returned items must contain the order invoice including all your order details and a note explaining the damage.

Under no circumstances shall the company be responsible for any return shipping costs.

Under no circumstances shall the company be responsible for any indirect damages.


Return requests will be processed after the returns dept. inspects the condition of the items, please allow 5 working days for credit or refund to be processed. All returned items must contain the order invoice including all your order details and a note explaining the damage and if you would like a replacement or credit. reserves the right to refuse returned merchandise or may ban a customer from future purchases, if the customer has a history of abusing the returns policy. 

We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website. This returns policy does not affect your statutory rights.


Miss Lulu

82 Seawall Road



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